Learning and Development Specialist ($250 Starting Bonus!)

Overview

This position will be responsible for creating and facilitating specific, intensive, and individualized training for employees of NHS Northstar. This position will also coordinate with external training partners to ensure that program staff have the training tools they need to be successful in their roles. They will work closely with the Training Coordinator, Director’s, and the CEO to analyze data on the effectiveness of the trainings offered and, if necessary, alter trainings to better meet employee needs.

New employee starting bonus to be paid after 90 days of employment:

• Full-time positions: $250.00

Base starting pay:

• $26.00/hr, commensurate with experience

Location:

• Chisholm, MN

Available time types:

• Full-Time

Responsibilities

• Supports the Mission, Vision, and Guiding Principles of NHS Northstar
• Design, develop, and administer comprehensive and engaging training and train-the-trainer curriculum.
• Meet the needs of the organization by working collaboratively with Residential and Community Service lines and the Quality Department to understand the training needs.
• Partner with internal and external subject matter experts to develop and execute training needs.
• Maintains knowledge of the rights of person’s served and ensures an atmosphere which allows for the privacy, dignity, and well-being of all individuals in a safe, secure environment.
• This position must be sensitive to agency, employee, and business needs.
• Acts as a role model within the agency and must adhere to agency policies and procedures.
• Must must relate to and react to employees and persons served as individuals with unique needs, abilities, and personalities.
• Assist in program/departmental staff training budgets based on program evaluation and regulatory/compliance issues.
• Evaluate return-on-investment of training programs and report to the Executive Team.
• Supports, cooperates with, and implements specific procedures and programs for:
  1. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management and security plans.
  2. Reports and/or corrects unsafe working conditions.
  3. Confidentiality of all data, including consumer, employee, and operational data.
  4. Quality Assurance and compliance with all regulatory requirements.
  5. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
• Supports and participates in common teamwork:
  1. Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction, including using appropriate judgment.
  2. Uses tactful, appropriate communications in sensitive and emotional situations.
  3. Follows up as appropriate with supervisor, co-workers or consumers regarding problems and concerns.
  4. Promotes positive public relations with consumers, family members and guests.
  5. Completes requirements for in-service training, acceptable attendance, dress codes (including personal hygiene).
• Assure training program compliance with programmatic rules and regulations, establish strategies, policies, and procedures for program staff training
  1. Research and remain up to date with programmatic rules, licensing, and certification requirements.
  2. Evaluate program compliance with training policies and procedures and make recommendations to the Management Team.
  3. Observe and provide direct feedback and coaching to trainers on content, organization, delivery, and effectiveness of training based on observation, evaluations, staff feedback, and testing.
  4. Provide technical assistance to trainers in locating or developing and using training resources such as presentations, videos, multimedia, or print.
• Monitor and modify training program to respond to identified needs, best practices and return on investment.
  1. Research and develop quality training methods and resources.
  2. Coordinate direct service staff training with national direct service competency standards.
  3. Assist trainers in developing new training based on needs of employees.
  4. Develop and teach, co-teach, provide back-up, or locate resources to teach direct service training.
  5. Identify and arrange speakers, seminars, and other training resources to meet agency training needs as determined with the program team.
• Assure that training and advancement opportunities are readily available and accessible.
  1. Publicize training programs and opportunities through the website, calendars, or other means.
  2. Explore, develop, implement, maintain, and update online training resources and testing.
  3. Act as a contact person for staff members seeking career advancement and facilitate training, mentorship, and other programs to encourage development, interpret policies, identify resources.
• Coordinate cooperative/collaborative training efforts with other agencies and local academic programs.
  1. Develop partnerships with available local academic programs.
  2. Market speakers and training as appropriate to local agencies.
  3. Develop and maintain training partnerships with local agencies.
  4. Coordinate internships with local schools and colleges.
• Other duties as assigned.

Qualifications

Experience/Education/Training

• Bachelor’s degrees in related field
• Three years’ experience with training employees
• Demonstrated experience designing and delivering a variety of training programs, including leadership development, soft skills training, and technical skills development
• Excellent facilitation and presentation skills, with the ability to engage and inspire diverse audiences
• Demonstrated project management skills with the ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Office Suite and Learning Management Systems
• Human services experience is desired

Regulatory Requirements/Licensure

• Valid Driver’s License
• DHS Background Study
• Meet the driving requirements and criteria acceptable to NHS Northstar’s insurer